Researchers from the University of Geneva and the University of Bern tested whether artificial intelligence (AI) can show emotional intelligence (EI). They used five emotional intelligence tests, usually meant for humans, on six different AI systems including ChatGPT and Gemini.
The tests asked questions like how someone should react when treated unfairly at work. In these tests, AI systems gave more emotionally intelligent answers than humans, scoring 82% correct versus humans’ 56%.
One example question was: what should someone do if a coworker steals their idea and is praised for it? The best answer, according to experts, was to talk to a supervisor. The AIs often chose this kind of response.
In another part of the study, ChatGPT-4 was asked to create new emotional intelligence tests. These were later used by over 400 people and found to be just as good as the ones that took years to produce..
The results show that AI might be helpful in fields like teaching, coaching, or managing conflicts—areas that usually need human understanding. However, experts say AI should still be used with care and human oversight.
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